Finding the Exact Point Where Scale Turns Toxic
When marketplaces struggle, teams usually react by tuning CAC, pushing growth, or tightening controls. That treats noise, not structure. Our RCA dissects the marketplace at the mechanical level to identify:
- Where liquidity fragments across time, geography, price bands, or quality tiers
- Where matching systems stop adapting as behavior diversifies
- Where trust quietly leaks through identity gaps, slow enforcement, or mis-scored risk
- Where incentives misalign buyers, sellers, and the platform itself
- Where operational friction compounds faster than GMV or transactions
We don't just list failures. We map how one failure amplifies the next, until growth starts working against the platform. Only after the failure chain is clear do we intervene.